The Tiger Sheds Customer Care Team is here to support you if you need help with your order, delivery, product, or warranty.
Whether you have a question, need advice, or are experiencing an issue, the best way to receive accurate and timely support is to contact us directly so your enquiry can be logged and reviewed.
When to contact us
You should contact us if you need assistance with:
Cancelling or returning an order
Damaged, missing, or incorrect items
Problems with your product
Replacement parts
Warranty-related queries
Any other concern relating to your order or building
All issues must be reported to Tiger Sheds so they can be assessed and resolved correctly.
How we handle support requests
When you contact us, your enquiry will be logged with our Customer Care Team. This allows us to:
Review your order details
Understand the nature of the issue or request
Request additional information if required
Advise on the most appropriate next steps
Each case is assessed individually to ensure the correct resolution is provided.
Information to include
To help us assist you as efficiently as possible, please include the following when you contact us:
Your order number
A clear description of your query or issue
Photographs, where relevant
Providing this information helps reduce delays and allows our team to support you more effectively.
Before contacting us
Before getting in touch, it may be helpful to check the other articles in this section, which explain how returns, replacements, and warranty support are handled.
If you are still unsure or your situation does not clearly fit into one category, please contact us and we will be happy to advise.
Important information
All support requests must be logged with Tiger Sheds
Do not arrange repairs, replacements, or returns without contacting us first
Contacting us ensures your enquiry is handled in line with our procedures
If you need support at any stage, the quickest and most reliable way to receive help is to contact us.