If you experience any issue with your Tiger Sheds product, please contact us so the issue can be logged and assessed by our Customer Care Team.
Product issues can take many forms, including concerns with parts, fit, alignment, performance, or overall condition. Regardless of the nature of the issue, it is important that it is reported directly to Tiger Sheds so it can be handled correctly.
Reporting a product issue
When you contact us, our Customer Care Team will review the details of the issue and advise on the appropriate next steps.
In many cases, we may request additional information, such as photographs or a description of when the issue was noticed. This allows us to assess the problem accurately and determine the most suitable resolution.
All product issues must be logged with Tiger Sheds before any action is taken.
Do not attempt repairs or modifications
Please do not attempt to repair, alter, or modify your product before speaking to us.
Unauthorised repairs or third-party work may affect how the issue can be resolved and could impact warranty coverage. Contacting us first ensures the issue is assessed fairly and in line with our support procedures.
Installation-related concerns
If you notice an issue during or after installation, please contact us as soon as possible.
This includes concerns such as alignment, fit, or components not appearing as expected. Our team will review the details and advise on the correct way forward.
Replacement parts and further support
In some cases, a replacement part may be required. All replacement parts are supplied following assessment by the Customer Care Team.
If a replacement is appropriate, we will explain what will be supplied and provide an estimated timeframe. Please do not source or fit alternative parts without approval.
Information to provide
To help us resolve product issues efficiently, please have the following available when you contact us:
Your order number
A clear description of the issue
Photographs, where applicable
This information allows us to assess the issue quickly and reduce delays.
Important information
All product issues must be reported directly to Tiger Sheds
Do not carry out repairs or alterations before contacting us
Contacting us ensures your issue is handled correctly and fairly
If you are unsure whether what you are experiencing is a fault, the best course of action is to contact us so we can advise.