If you wish to return an order purchased from Tiger Sheds, all returns must be arranged through us in advance. This ensures the return is handled correctly and in line with our terms and conditions.
Please contact us before attempting to return any item so we can confirm whether your order is eligible and explain the correct process.
Return eligibility
Whether an order can be returned depends on several factors, including:
The type of product ordered
Whether the item has been delivered or assembled
The condition of the product and packaging
Some items, including bespoke, made-to-order, or customised buildings, may not be eligible for return. Our Customer Care Team will confirm eligibility once you contact us with your order details.
Arranging a return
All returns must be authorised by Tiger Sheds.
Once you contact us, we will:
Review your order and the reason for return
Confirm whether the return can be accepted
Explain how the return will be collected or arranged
Advise of any applicable return or collection charges
Please do not arrange your own return or collection without approval, as this may result in delays or additional charges.
Condition of returned items
Returned items must be in suitable condition to be accepted. This generally means:
The product has not been installed or modified
All components are present
The item is returned in its original or suitable packaging
If you are unsure whether your order meets these requirements, please contact us for guidance before taking any action.
Return charges
In some cases, return or collection charges may apply. These can vary depending on the reason for the return and the type of product.
Any applicable charges will be clearly explained by our Customer Care Team before a return is arranged.
Refunds after a return
Once a returned item has been received and inspected, any eligible refund will be processed.
Refund timescales can vary depending on your payment method. If you have any questions about a refund following a return, please contact us and we will be happy to help.
Important information
Returns must always be authorised by Tiger Sheds
Do not dispose of or alter any items before speaking to us
Contacting us first helps avoid delays and unnecessary costs
If you are considering returning your order and are unsure where to start, the quickest way to get clear advice is to contact us with your order number.